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Little Nail Room Policies

YOUR HEALTH & SAFETY

Your health and safety are our top priorities. Please inform our staff before your service if you have any allergies, sensitivities, medical conditions, or concerns that may affect your treatment. This allows us to provide the safest and most comfortable experience possible.

APPOINTMENTS

Appointments are highly recommended. Walk-ins are always welcome based on availability.

Appointments can be made:

  • Online through our booking system
  • By phone: (206) 492-5000
  • By text: (206) 673-7007

If you have special requests or would like to book with a specific nail artist, please contact us by phone or text to check availability.

LATE ARRIVALS

Please arrive on time for your appointment.

Guests arriving more than 10 minutes late may have their services shortened, adjusted, rescheduled, or canceled based on the remaining appointment time and salon availability.

CANCELLATION & NO-SHOW POLICY

We kindly ask for at least 24 hours’ notice if you need to cancel or reschedule your appointment.

Repeated no-shows, last-minute cancellations, or failure to arrive for a scheduled appointment may require a deposit for future bookings or may result in booking restrictions.

Any required deposits may be forfeited for appointments canceled with less than 24 hours’ notice or for no-show appointments.

PRICING POLICY

Service prices are subject to change without notice. Additional charges may apply for extra length, repairs, custom designs, specialty products, or additional time required to complete a service.

10-DAY GUARANTEE & COMPLIMENTARY FIXES

We proudly stand behind the quality of our work and offer a 10-day guarantee on gel polish applications and nail enhancement services performed entirely by Little Nail Room. (Regular polish services are excluded.)

If you experience gel polish chipping or workmanship-related issues within 10 days of your appointment, please contact us and we will gladly assess and address the issue.

Please note that builder gel fill services performed over an existing set are not covered for lifting, cracking, breakage, or product failure, as the condition and application of the original set may be beyond our control, especially when the original work was performed by another salon or technician.

Our guarantee does not cover:

  • Accidents or trauma to the nails
  • Misuse, neglect, or improper aftercare
  • Picking, biting, or intentional removal of product
  • Excessive force, impact, or exposure to harsh chemicals
  • Changes in personal preference, including color, shape, length, or design
  • Repairs, modifications, or services performed by another salon or technician after your visit
  • Lifting, cracking, or breakage of builder gel fill services performed over an existing set

COLOR SELECTION POLICY

We are happy to help guests find the perfect color. If you are undecided, we can apply and compare a couple of colors on one or two nails to help you make your selection before proceeding with the full application.

To ensure appointments remain on schedule and to respect the time of all guests, we kindly ask that color selections be finalized before full application begins. While we are happy to provide reasonable assistance with color selection, extensive color sampling may not be possible during scheduled appointment times.

Additional time spent on color selection may limit the availability of additional services during the appointment.

Once a color has been approved and applied to the full set, any request to remove and change the color will be considered an additional service and may incur additional charges due to the extra time and materials required.

SERVICES & SATISFACTION

Your satisfaction is our highest priority. Please inspect your nails before leaving the salon. If any adjustments or corrections are needed, let us know during your visit and we will gladly address them.

By leaving the salon, guests acknowledge that the services were completed to their satisfaction unless concerns were communicated before departure.

Due to the nature of our services, we do not offer refunds on completed services.

DEPOSITS FOR EXTENDED APPOINTMENTS

To secure appointments requiring a significant amount of reserved time, a deposit may be required for:

  • Appointments scheduled for 120 minutes or longer
  • Multiple services booked during the same visit
  • Group bookings
  • Specialty nail art or custom design services
  • Other appointments at the salon’s discretion

The deposit will be applied toward the total service cost on the day of the appointment.

Deposits are non-refundable for cancellations made less than 24 hours before the appointment, no-shows, or appointments missed without notice.

Little Nail Room reserves the right to require a deposit for future bookings from clients with a history of missed appointments, late cancellations, or no-shows.

GROUP BOOKINGS & DEPOSITS

To reserve appointments for groups of three or more guests, a deposit is required to secure the reservation.

Deposits will be applied toward the final service total on the day of the appointment.

GIFT CARD POLICY

Gift cards are non-refundable and cannot be redeemed for cash.

Little Nail Room is not responsible for lost, stolen, damaged, or unauthorized use of gift cards.

SURVEILLANCE

For the safety and security of our guests, staff, and property, our salon is monitored by digital video surveillance.

SERVICE ANIMALS

To ensure a safe and comfortable environment for all guests, only trained service animals as defined by applicable law are permitted inside the salon.

CHILD SAFETY

For safety reasons, children must remain under the direct supervision of a parent or guardian at all times.

To maintain a relaxing environment for all guests, we kindly ask that children do not run, yell, or disturb other clients. Parents or guardians are responsible for any damage caused by their children while on the premises.

PERSONAL BELONGINGS

Please keep all personal belongings with you at all times. Little Nail Room is not responsible for lost, stolen, or misplaced items.

PHOTOGRAPHY POLICY

We may occasionally photograph completed nail services for quality control, training, marketing, or social media purposes.

Clients who prefer not to be photographed may notify their technician at any time, and we will gladly respect their preference.

RIGHT TO REFUSE SERVICE

Little Nail Room reserves the right to refuse service to anyone, including but not limited to:

  • Individuals with contagious nail, skin, or health conditions
  • Individuals with infected or open wounds in the treatment area
  • Individuals displaying inappropriate, disruptive, abusive, or disrespectful behavior toward staff or other guests
  • Individuals whose condition may compromise the health, safety, or comfort of others in the salon

We appreciate your understanding and cooperation in helping us maintain a safe, welcoming, and relaxing environment for everyone.