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Little Nail Room Policies

By booking an appointment and receiving services at Little Nail Room, guests acknowledge and agree to these policies.

APPOINTMENTS

Appointments are highly recommended. Walk-ins are always welcome based on availability.

Appointments can be made:

  • Online through our booking system
  • By phone: (206) 492-5000
  • If you have special requests or would like to book with a specific nail artist, please contact us by phone or text for availability.

CANCELLATION & RESCHEDULING POLICY

We understand that plans can change. Due to limited appointment availability, please cancel or reschedule your appointment at least 24 hours in advance.

  • Cancellation or rescheduling with less than 24 hours’ notice: 50% of the scheduled service will be charged to the card on file.
  • No-show: 100% of the scheduled service(s) will be charged to the card on file.
  • Appointments may be rescheduled up to 2 times.

ALL DEPOSITS ARE NON-REFUNDABLE

By booking an appointment, you agree to this policy and authorize Little Nail Room to charge the card on file for any applicable cancellation or no-show fees.

LATE ARRIVALS

We encourage you to arrive at least 5 minutes prior to your scheduled appointment to ensure a full and relaxing experience. Clients arriving more than 10 minutes late may have their service shortened, rescheduled, or canceled depending on the remaining appointment time. Applicable fees may apply.

PRICING POLICY

Service prices are subject to change without notice. Additional charges may apply for extra length, repairs, custom designs, specialty products, or additional time required to complete a service.

10-DAY GUARANTEE & COMPLIMENTARY FIXES

We proudly stand behind the quality of our work and offer a 10-day guarantee on gel polish application and nail enhancement services performed entirely by Little Nail Room. 
(Regular polish services are excluded.)

If you experience chipping of gel polish or workmanship-related issues within 10 days of your appointment, please contact us and we will gladly assess and address the issue.

Please note that builder gel fill services performed over an existing set are not covered for lifting, cracking, breakage, or product failure, as the condition and application of the original set may be beyond our control, especially when the original work was performed by another salon or technician.

Our guarantee does not cover:

  • Accidents or trauma to the nails
  • Misuse, neglect, or improper aftercare
  • Picking, biting, or intentional removal of product
  • Excessive force, impact, or exposure to harsh chemicals
  • Changes in personal preference, including color, shape, length, or design
  • Repairs, modifications, or services performed by another salon or technician after your visit
  • Lifting, cracking, or breakage of builder gel fill services performed over an existing set

COLOR SELECTION POLICY

We are happy to help guests find the perfect color. If you are undecided, we can apply and compare a couple of colors on one or two nails to help you make your selection before proceeding with the full application.

To ensure appointments remain on schedule and to respect the time of all guests, we kindly ask that color selections be finalized before full application begins. While we are happy to provide reasonable assistance with color selection, extensive color sampling may not be possible during scheduled appointment times.

Additional time spent on color selection may limit the availability for extra services during the appointment.

Once a color has been approved and applied to the full set, any request to remove and change the color will be considered an additional service and may incur additional charges due to the extra time and materials required.

SERVICES & SATISFACTION

Your satisfaction is our highest priority. Please inspect your nails before leaving the salon. If any adjustments or corrections are needed, let us know during your visit and we will gladly address them.

Due to the nature of our services, we do not offer refunds on completed services.

GIFT CARD POLICY

Gift cards are non-refundable and cannot be redeemed for cash.

Little Nail Room is not responsible for lost, stolen, damaged, or unauthorized use of gift cards.

SURVEILLANCE

For the safety and security of our guests, staff, and property, our salon is monitored by digital video surveillance.

SERVICE ANIMALS

To ensure a safe and comfortable environment for all guests, only trained service animals as defined by applicable law are permitted inside the salon.

CHILD SAFETY

For safety reasons, children must always remain under direct supervision of a parent or guardian.

To maintain a relaxing environment for all guests, we kindly ask that children do not run, yell, or disturb other clients. Parents or guardians are responsible for any damage caused by their children while on the premises.

PERSONAL BELONGINGS

Please always keep all personal belongings with you. Little Nail Room is not responsible for lost, stolen, or misplaced items.

PHOTOGRAPHY POLICY

We may occasionally photograph completed nail services for quality control, training, marketing, or social media purposes.

Clients who prefer not to be photographed may notify their technician at any time, and we will gladly respect their preference.

RIGHT TO REFUSE SERVICE

Little Nail Room reserves the right to refuse service to anyone, including but not limited to:

  • Individuals with contagious nail, skin, or health conditions.
  • Individuals with infected or open wounds in the treatment area.
  • Individuals displaying inappropriate, disruptive, abusive, or disrespectful behavior toward staff or other guests.
  • Individuals whose condition may compromise the health, safety, or comfort of others in the salon.

We appreciate your understanding and cooperation in helping us maintain a safe, welcoming, and relaxing environment for everyone.